Delivery and Returns
Please find our Delivery and Returns Policy for all goods purchased through the website. For more information and details regarding our delivery and returns policy, please contact The Children’s Palace via our Contacts Page.
ALL ORDERS shipping its a flat rate with royal mail
FIRST CLASSED FOR £5.95
NEXT DAY DELIVERY TO UK ONLY £8.95
EUROPE TRACKED & SIGNED FOR £13.95
REST OF WORLD £18.95 AGAIN TRACKED AND SIGNED (up to 2 kg *)
* For any orders over 2kg please email for prices
Approximate Shipping Times
United Kingdom: 1-3 working days
Europe: 4-7 working days
Rest of the world: 7-10 working days
Full Price Items – You may return full price items within 7 days of receipt for a refund. After 7 days we offer an exchange only.
Payment Plans – Non refundable or exchangeable as stated in payment plan conditions. Goods must be unworn, and in a saleable condition with all labels and tags attached. Any items returned to us marked, stained, worn or smelling of smoke will not be refunded.
- Additional postage will be charged if you require an exchange.
Refunds are processed within 14 working days of receipt of your parcel. Please don’t contact us before this date.
Returns Postage is the customers responsibility. Please take care when parcelling your garments and please make sure you obtain postage proof (recorded delivery recommended). We can’t be held responsible for returned goods that are damaged or that fail to reach us.
Original postage fees are non refundable.